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| Accomplishments |
| Increased Accessibility |
| - Office is now open until 5:00 p.m. - with the exception of Wednesdays for training & staff meetings - Developed an office website with tons of information and forms for the public's convenience - Land and Real Property records are now available on the Internet - one of the 1st clerks in Texas to provide such site - Increased the number of public access terminals and microfilm readers in the office for increased traffic - Birth certificates are now available for persons applying in our office that are born in any county in Texas - through our link with the State - Birth/death certificates are now available at the Carrollton Government Center for customers in the southern portion of Denton County! |
| - Computerized Marriage Records, first time in the history of Denton County! - Computerized Commissioners Court Minutes - indexing and images - Plats are now available from a computer system and can print a copy in its original 18" x 24" size for security of the certification of copies - Implemented an imaging system for all court documents that are open record - Judges, court staff, attorneys for the state and county clerks can all share information while securing the integrity of the original documents - Streamlined countless office procedures for increased efficiency and output - meaning we accommodate a much heavier workload without adding staff! - Worked closely with Sheriff's department deputies to streamline procedures in the mental health court, because of our success we will be able to handle having 4 days-a-week dockets without additional staff support |
| Modernized Procedures for Efficiency and Security |
| Better Trained Staff, thus Better Service |
| Improving the staff's training and knowledge was a top priority for me coming into this office because I care about the quality of service provided to our customers! We have successfully implemented a series of training and on-going support for the clerks that are assisting customers everyday from basic customer service skills, telephone skills, basic communication skills and certainly better on-the-job training for the detailed skills and knowledge required to provide top quality customer service and assistance. The training programs that we have implemented have been a huge success and welcomed by our employees! |
| "It is almost as if our accomplishments are continual, and maybe because they really are. The County Clerk's office was seriously neglected when I took office in 1999, and the progress we have made is astounding! It is also noticed by our many customers. I am told on a regular basis what a great job we are doing! I am very proud!" -Cynthia Mitchell |
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| 2004 TAC Best Practices Award Winner - Superior Innovation! |
| In 2003, my office was the first in the State of Texas to implement an electronic filing system for real property records - increasing efficiency and security. Not only has this given our office State-wide recognition, but it has also set us as a standard for all other records in the Nation. |